FREQUENTLY ASKED QUESTIONS

 

 

Another Broken Egg Cafe® Online Ordering & Delivery FAQ

Do your cafes offer takeout or curbside pickup?
All of our cafes offer takeout and many of our cafes offer curbside pickup.  To place a takeout or curbside pickup order, visit ordering.anotherbrokenegg.com

For more information about our cafes, visit the “Locations” tab on anotherbrokenegg.com for  information regarding available services, hours of operation, or the telephone number for your favorite location. 

Does Another Broken Egg Cafe deliver?
You can have your favorite Another Broken Egg Cafe food items delivered to you from participating locations by ordering through ordering.anotherbrokenegg.com.


May I order alcohol for takeout, curbside pickup or delivery? 
Unfortunately, we are not able to sell alcohol for takeout, curbside pickup or delivery due to legal restrictions.


Are any Another Broken Egg menu items not available for delivery?
Our complete menu is available for delivery.  However, alcoholic beverages are not available for takeout, curbside pickup or delivery.  Some promotion offers may be excluded for pickup or delivery.


Where can I find your allergen information?
For our allergen information, please visit: https://anotherbrokenegg.com/sites/default/files/nutrition/Another-Broken-Egg-Cafe-Nutritional-Information.pdf

Where can I find your nutrition information?
For our nutrition information, please visit: https://anotherbrokenegg.com/sites/default/files/nutrition/Another-Broken-Egg-Cafe-Nutritional-Information.pdf

How do I communicate dietary, allergy restrictions or personal preferences when placing an order online? 
Please provide this information in the special instructions box as shown in the example below.


 

Do you have gluten-friendly menu options and substitutions available? 
Yes! To view our gluten-friendly options please visit https://anotherbrokenegg.com/gluten-friendly-menu


Do you have Vegetarian menu options and substitutions available?
Yes! To view our vegetarian options please visit https://anotherbrokenegg.com/vegetarian


How do I see menu prices?
Prices are available when placing your order online at ordering.anotherbrokenegg.com.  Prices may vary by location. 


Is there a minimum purchase for takeout, curbside pickup or delivery when ordering online?
When purchasing from ordering.anotherbrokenegg.com, there is no minimum purchase requirement for takeout or curbside pickup orders. 
There is a $10.00 minimum purchase requirement for delivery orders. 


Is there a delivery fee?
Yes.  The delivery fee is calculated and shared with you prior to checkout.  Delivery fees may vary by delivery provider and by cafe.   


Are retail Items available for purchase online?
Yes!  We have a variety of retail items available to order online at ordering.anotherbrokenegg.com for takeout, curbside pickup or delivery.


Can you ship retail items to any address? 
Unfortunately, we cannot ship retail items at this time.  


May I schedule the timing of my order?
Yes!  You may pre-schedule your order for takeout, curbside pickup or delivery for up to 7 days in advance when placing an order on ordering.anotherbrokenegg.com

May I cancel my order?
For takeout or curbside pickup order cancelations, contact the cafe directly at the number shown at the bottom of your electronic receipt as soon as possible to see if your order can be canceled. 
Unfortunately, delivery orders cannot be canceled once placed.


Is my credit card information secure?
Yes. All your information, including your credit card details, are encrypted using industry-strength security protocols. All data is transmitted over a secure link to the online ordering server.


How do I tip the cafe or my delivery driver for my order?
You may select your tip percentage for the cafe at checkout. You may tip your delivery driver when they deliver your order if you would like to do so.


How do I track my delivery order?
You can track the status of your delivery order through the link sent in your emailed receipt.


If I place an order for takeout, where do I go to pick up my order when I get to the cafe? 
Please pick up your takeout order inside the cafe at the bar.


If I place an order for curbside pickup, what do I go when I get to the cafe?
Upon arrival, park in a designated curbside parking spot if one is available.  If a designated spot is not available, park in any available spot adjacent to the cafe.  Call the cafe at the number shown at the bottom of your electronic receipt.  Let them know your name, the make, model and color of your car, and they will deliver your order to your vehicle.


How do I report a problem with my Another Broken Egg Cafe order?
Please call the cafe directly at the number listed on the bottom of your emailed receipt if you have a question or an issue with your order to include:

  • Missing Items
  • Food Quality Concerns
  • Overcharged
  • Refund Needed
  • Order Timing
  • Order Never Received

If you placed an order on the DoorDash or Uber Eats app, please use the customer service contact info available on each app to resolve your issue.


May I place a catering order online?
Yes and catering information can be found here as well as a link to online ordering catering.anotherbrokenegg.com.


May I order ahead for in-cafe dining? 
No, this feature is not available at this time.


Where may I purchase gift cards?
You may purchase gift cards at any Another Broken Egg Cafe or online at https://anotherbrokenegg.com/gift-cards


What is your privacy policy?
For our privacy information, please visit https://anotherbrokenegg.com/privacy-policy.


How may I submit general feedback?
Click here to submit your feedback to the Cafe Support Center Team. We very much appreciate hearing from our guests.
 

Another Broken Egg Cafe® Gift Card FAQ

Do you have eGift Cards?

Yes! eGift cards are emailed to the recipient the following business day.  Present the eGift card in print form or on your mobile device so that the card image and card number are visible at the time of redemption.

Ordering & Shipping Cost Information

Online:

Virtual Card Fulfilment ($1.25/card)
Physical First-Class USPS Card Fulfillment ($3.95/card)
Physical First-Class USPS Card Fulfillment with Tracking ($6.25/card)
Each Additional Physical Card Fulfillment ($1.50/card)

https://anotherbrokenegg.cardfoundry.com/giftcards.php

In person:

Visit any Another Broken Egg Cafe location 

Complete list of locations available at https://anotherbrokenegg.com/

 

How are the eGift and traditional gift cards packaged?

eGift Cards are emailed to the recipient with a card and pin number and must be presented in printed format or on your mobile device at the cafe for redemption.

Traditional gift cards purchased at our restaurants are presented with a gift card carrier that may be personalized.

Traditional gift cards purchased online are affixed to an Another Broken Egg Cafe paper carrier with sender & recipient name, card value and message.

 

What denominations do gift cards come in?

Card amount must be between $5 and $500 and must be a whole number (no decimal). 

The maximum amount per order cannot exceed $1000.

 

Can I change the dollar amount on the gift card?

Once your transaction is complete, the amount is set and cannot be changed. However, traditional gift cards are reloadable at the cafe.

 

May I order a gift card on-line and pick it up at my local cafe?

Not currently.  Online orders will be shipped to the address provided at time of order.

 

When will my order ship?

eGift Cards are delivered instantly but may take up to 24 hours for the URL to activate. eGift cards are also printable if  you prefer to hand deliver them instead.  They will be emailed from [email protected].  If you do not receive the email, please check your spam/junk folder.  To avoid spam filters from Corporations or Educational Institutions, please provide a PERSONAL email address to ensure receipt of the virtual card.

Traditional gift card orders will be processed/made ready for pick-up/shipped on the following business day.  A tracking number will be sent to the sender directly from USPS if tracking is paid for at the time of the online gift card purchase.  Please allow 5 to 7 business days for standard delivery for traditional gift card orders.

We do not ship internationally.

We are unable to track standard mail (USPS First-Class $3.95) shipments.

Another Broken Egg Cafe is not responsible for delays caused by inclement weather or by 3rd-party carriers.

 

What should I do if I do not receive my order?

If your order was not received within the specifications listed above, and if you order included tracking, please contact a member of our Gift Card Department via email at [email protected], or by calling 1-407-440-0450, Monday - Friday 9:30AM - 4:30PM Eastern Time.

 

If I have additional questions, whom do I contact?

Please direct your questions to a member of our Gift Card Department via email at [email protected] or by calling 1-407-440-0450, Monday - Friday 9:30AM - 4:30PM Eastern Time.

 

How do I check the balance of my gift card?

Visit https://mps.bz to check your gift card balance.  You will be prompted to enter the card #, the business ID # and the CVV#.  Each # can be found on your Another Broken Egg Cafe gift card.

 

Do the Another Broken Egg Cafe eGift and traditional gift cards have an expiration date?

No. The Another Broken Egg Cafe eGift and traditional gift cards never expire, and they do not have any maintenance or non-usage fees. Your gift card will retain its full value until it is used.

 

If I don’t use the full balance of my gift card what will happen?

If you do not use the full value of your gift card during your visit, the remaining balance will stay on your card until your next visit to Another Broken Egg Cafe.

 

Are there any non-usage fees if I don’t use the gift card right away?

There are no maintenance or non-usage fees on our eGift and traditional gift cards. Your gift card will retain its full value until it is used. Even if you use your gift card and have a remaining balance available, that balance will remain intact until it is used again.

 

Where are the Another Broken Egg Cafe eGift and traditional gift cards valid?

You can use your gift card at any Another Broken Egg Cafe location nationwide.  See the full list of locations at  https://anotherbrokenegg.com/

 

Is it possible to use more than one gift card at a time?

Yes, you can use as many the Another Broken Egg Cafe eGift and traditional gift cards as you would like at a time. Holiday Brunch Bucks, Promotional Certificates and Complimentary Cards have different restrictions, please see below.

 

Am I able to use my gift card towards tax, gratuity and alcohol?

Yes, our eGift and traditional gift cards may be used towards both tax and gratuity. Holiday Brunch Bucks, Promotional Certificates and Complimentary Cards are valid for food only.

 

Am I able to use my gift card towards catering events?

Yes, our eGift and traditional gift cards may be used towards any menu item to include catering.  You will find our catering menu at https://anotherbrokenegg.com/catering.

 

Is it possible to have my gift card replaced if it is lost or stolen?

Unfortunately, gift cards are treated like cash, and we cannot replace them for you.

 

What is the difference between a Holiday Brunch Buck, a Promotional Certificate and a Complimentary Card versus a standard cash gift card?

The Another Broken Egg Holiday Brunch Buck, Promotional Certificate and Complimentary Card are promotional elements given to our guests and are not available for purchase. Because they are promotional in nature, they do not have a cash value and have certain use restrictions attached to them, please see below for restrictions.

 

What are the restrictions on your eGift and traditional gift cards?

  • eGift and Traditional Gift Cards
    • Cannot be redeemed for cash
    • Can be used for tax, gratuity and alcohol
    • Multi cards may be used per check
    • eGift and traditional gift cards never expire
    • Promotional Certificates and Complimentary Cards Distributed by Individual Cafes for Promotional Purposes
      • Cannot be redeemed for cash
      • Promotional Certificates and Complimentary Cards are one-time use only
      • No change given
      • Cannot be used for tax, gratuity, alcohol or to purchase gift cards
      • Multiple Promotional Certificates and/or Complimentary Cards cannot be used per check
    • Holiday Brunch Bucks Distributed by Individual Cafes for Promotional Purposes
      • Cannot be redeemed for cash
      • Holiday Brunch Bucks are one-time use
      • No change given
      • Cannot be used for tax, gratuity, alcohol or to purchase gift cards
      • Valid January 1 – February 28
      • Cannot be used in conjunction with other offers
      • Only one Holiday Brunch Buck redeemed per table
      • Multiple Holiday Brunch Bucks cannot be used per check